Terms and Conditions of Sale

Use Of Our Website By You

Thank you for visiting adventureprimal.com.au. When you visit or purchase goods through our website, these Terms and Conditions of Sale and Privacy Policy (“Terms”) apply. The expressions “we”, “us” and “our” refer to Adventure Primal.

While we endeavour to keep our website up to date and error-free, mistakes can occur. We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website. If you have acted in reliance on a mistake on this website, we are not obliged to honour the mistake, and will contact you prior to processing your order.

We do not warrant that access to this website will be uninterrupted or error-free. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website.

You acknowledge that use of this website, and any services provided through it, are subject to these Terms and all applicable laws. By accessing and interacting with this website you accept these Terms. If you do not agree, you must refrain from accessing and browsing this website or using any of the services.

Accuracy Of Product Descriptions

We try to ensure that information provided through this website is accurate and current. However, we cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this website or that it is up to date. For example (but without limitation):

  • Prices and colours of products may change, and all products are subject to availability.
  • Variations to products may occur from time to time for various reasons (including changes in seasonal range, or product specifications).
  • While we try to represent products (including colours) accurately, the representation on your screen may be different to the actual product.
  • Descriptions of products are summaries only (with further information available on request to us).
  • We may withdraw any product from sale for any reason, however that product might still appear on our website for a period of time after that withdrawal.
  • Due to technical or human error, information may be recorded incorrectly or omitted.

If a product offered by us is not as described, your sole remedy is to return it in unused condition to us. We make no undertaking that a product shown on our website will be available for purchase online.

Caring For Yourself In The Outdoors

Please ensure you use the correct gear and assume responsibility for your own safety. Information on our website cannot be relied on by you as a substitute for proper training and instruction.

Pricing

All prices and delivery charges on our site are in Australian dollars (AUD$) and are inclusive GST (if any).

Delivery outside of Australia is not possible at this time.

We reserve the right to alter prices and delivery charges for any reason at any time. If there is a pricing mistake on our site, we are not obliged to honour such price, and will contact you prior to processing your order. Online only deals are for a limited time, available online only while stocks, colours and sizes last. Not all multibuys are available online.

Sale & Promotional Pricing

Unless otherwise stated, all sale and promotional advertisements relate to the original price of products sold online, while stocks last, and exclude the following: products marked as Clearance, footwear and all third party branded products. Availability of styles, sizes and colours may vary. Adventure Primal reserves the right to conclude or extend sale pricing at any time and without advertised notice.

Clearance Pricing

All current discounts are reflected in the advertised Clearance price. While stocks last. Availability of styles, sizes and colours may vary. Clearance promotions are defined as discounts over and above the original Clearance price and are applied to the original Clearance price. All Clearance promotion discounts are reflected in the advertised Clearance price during the length of the promotional period. For all Clearance items online, the price may have been available for longer than the previous price.

Adventure Primal Account

You are invited to make an account on our website. You are responsible for all activities that occur under your account or password, and for maintaining the secrecy of your account and password. If you are under 18 you are not authorised to make purchases without the involvement of your parents or guardian.

Your Privacy

Keeping your personal details secure and confidential is a key concern for us. Please refer to our Privacy Policy. By using our website and/or providing information to us, you consent to the collection, storage, use and disclosure of your personal information in accordance with our Privacy Policy.

Payment Security

It is critical to us that your payment information is secure. We employ up to date security tools to keep this information safe. We use PayPal and Stripe to process online orders. This enables us to offer customers a safe and speedy online shopping experience. Your credit card details are not stored by us.

Product Review Guidelines

We welcome your feedback on products you have purchased. If you review a product online please keep your review focused on the particular product, avoid writing about customer service (contact us instead here if you have issues requiring attention), refrain from mentioning competitors or the price you paid for the product, refrain from using profanities and don’t include any information that would enable personal identification of you (such as your full name). Your review will be moderated in accordance with these guidelines and posted on the product page on the website.

Warranty, Returns And Our Liability

All products are fully warranted against defects in materials and workmanship. If your purchase fails due to a major fault you can ask for a full refund or a replacement. Or we will repair it free of charge. If it fails due to a minor fault, it may be repaired, or we will replace it or offer you a refund. If you change your mind after purchasing a product, you are welcome to return it for a full refund, a store credit or alternative product. See our Refund and Return Policy for more information. Adventure Primal is committed to complying with all our obligations under consumer laws. Your rights are in addition to any rights you have under such laws.

Adventure Primal uses up to date virus protection tools to protect your device when accessing the website. However, Adventure Primal does not warrant that this site, its servers, or e-mails sent from Adventure Primal are free of viruses or other harmful components.

Adventure Primal will not be liable for any damages of any kind arising from the use of this site, including but not limited to, direct, indirect, special, incidental, or consequential damages.

Third Party Websites

We may refer to or provide links to third party websites on our site. In doing so we are not responsible for, nor do we endorse, any information that does not originate directly from us. We are also not responsible for information or goods or services at or accessible from those third-party websites.

Termination Or Suspension

We may at any time and without notice:

  • change the format and content of this website;
  • stop providing, suspend or restrict your access to this website if you do not comply with any obligation you have to us (whether under these Terms or otherwise); or
  • stop providing or suspend the operation of this website (in whole or in part).

No such action will affect any of our rights or your responsibilities under these Terms.

Application Of Law

Adventure Primal will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under its contract with you that is caused by an event outside its reasonable control.

Each of these Terms is separately binding. If for any reason any Term is not effective or binding, all other Terms remain effective and binding. If we do not exercise or enforce any right available to us under these Terms or otherwise arising at law or in equity that does not constitute a waiver of those rights.

Contracts for the purchase of products, and any dispute or claim arising out of or in connection with them or their subject matter or formulation, will be governed by Australian law. Any dispute or claim shall be subject to the non-exclusive jurisdiction of the Australian courts.

All rights not expressly granted to you in these Terms are reserved. We may amend these Terms at any time without notice to you. Amendments will come into effect from the date they are published on this website. The updated version of these Terms will supersede all prior versions.

Contact Information

Customer Service Enquiries

Got a question about the Adventure Primal range, your latest order, or pricing and promotions? Contact our customer service team on the details below.

For enquiries, please contact sales@adventureprimal.com.au

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